How do I earn How do I redeem Rewards Showcase FAQ's Terms & Conditions
  FAQ's  
 
  1. How are rewards points calculated?
  2. When can I redeem reward points?
  3. How do I redeem reward points?
  4. Is there a charge for redemption or any handling charge for my rewards?
  5. What transactions are eligible for reward points?
  6. What transactions are not eligible for reward points?
  7. Are reward points transferable?
  8. Can reward points be redeemed for cash?
  9. Can I purchase reward points?
  10. For how long are reward points valid?
  11. Is there a restriction on the number of redemptions?
  12. Can I request for a change once I have placed an order for redemption?
  13. When will I receive my redemption reward?
  14. What do I do if I lose my Club Elite card?
Answers
» How are rewards points calculated?
Product Category - A
Product Spend (Rs.) Points
Reliance Money Trading Account* 200 1
Other Investments 200 1
Gold Coins

200

 1
     
Product Category - B
Product Transaction Value (Rs.) Points
Money Transfer 2500 1
Money Exchange 2500 1
PMS 2500 1
IPO allotment 2500 1
* Amount spent for access fee (Limit card)
To earn reward points register your transactions at any Reliance Money branch within 30 days of purchase/transaction.
Upon registration of a transaction, Reliance Money Club Elite reward points will be calculated and credited to your card after verification of the transactions.
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» When can I redeem reward points?
You can redeem your reward points when your Reliance Money Club Elite card has accumulated more than 300 points.
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» How do I redeem reward points?
You can redeem your reward points through www.reliancemoney.com. To redeem your reward points, login to the site and visit the "How to redeem" section on the Reliance Money Club Elite webpage. You could also redeem your reward points or request for gift vouchers by calling Reliance Money Club Elite Helpdesk number - 022-3988 6000 / 0484-3988 6000
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» Is there a charge for redemption or any handling charge for my rewards?
There are no handling / courier charges for gifts in this programme.
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» What transactions are eligible for reward points?
Transactions done on Reliance Money Trading account, Other Investments, buying of Gold Coins, Money Transfer, Money Exchange, PMS & IPO allotment.
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» What transactions are not eligible for reward points?
Disputed transactions & Cheque bounces.
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» Are reward points transferable?
Reliance Money Club Elite Reward points are non- transferable.
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» Can reward points be redeemed for cash?
No
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» Can I purchase reward points?
Reliance Money Club Elite Reward points can’t be purchased. A Reward point is only awarded against transactions done by card holders through Reliance Money.
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» For how long are reward points valid?
Your Reliance Money Club Elite reward points are valid for as long as you remain a customer of Reliance Money without a break. You can keep adding your points on your valid Reliance Money club elite card and redeem the points anytime before cancellation of your card.
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» Is there a restriction on the number of redemptions?
Once an order has been placed, a second request cannot be placed for the same item on the same day.
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» Can I request for a change once I have placed an order for redemption?
No changes or cancellations would be allowed once orders are placed.
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» When will I receive my redemption reward?
Please allow 2 to 4 weeks for processing and delivery of rewards unless specified otherwise
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» What do I do if I lose my Club Elite card?
Please report the loss of the card at our helpdesk number 022-3988 6000 / 0484-3988 6000 and re-order the new Reliance Money Club Elite card with a charge of Rs.100.
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