www.reliancemoneymall.com

Reliance Money Mall is a division of Reliance Money Ltd. Reliance Money Mall is an e-commerce initiative taken by Reliance Anil Dhirubhai Ambani (ADA) Group. It is an online shopping website, where client can purchase products online.

Reliance Money has launched its e-commerce website www.reliancemoneymall.com, offering the largest online range of products to its customers.
Besides Financial Products, customers can also purchase Non Financial Products at lowest prices such as Apparels, Accessories, Books / Magazines, Music CDs and DVDs, Home Appliances, Gifts, Flowers etc on the Online Shopping site.

It was launched to the public on November 21, 2008. The soft launch was on October 25, 2008 (Dhanteras Day) for Reliance employees.

No. Reliance Money Mall is an online shopping website. The Mall is a division of Reliance Money from ADA group.

There are many advantages of Online Shopping. Few important benefits to customers are :

• Shopping available 24 x 7 [unlike conventional malls / departmental stores].
• Convenience Shopping [shop from home, no queue, no crowd, no sweat…]
• Save Money [no more driving, no traffic jams - save time and fuel]
• Track Your Expenses [history of all previous purchases done by you]
• Reaching customers beyond geographical limits [you can purchase even if there is no Mall or favourite brand products available in your town / city]
• Plan Ahead [avoid last minute rush by booking orders in advance for gifting your loved ones at locations all over India for Birthdays / Anniversaries/ Festivals etc., and also avail huge discounts / promotional offers]
• Selection of products at fingertips [you can sort products in the entire website by lowest / highest price, latest products, products about to expire, Compare similar products online etc.]

We guarantee that purchasing products through our Reliance Money Mall is perfectly safe. Your details are secure over our network. Safe Payment Gateway : When you pay by Credit Card (Master / Visa) at Reliance Money Mall, the credit card details are entered by you are directly on the CitBank secure payment gateway server and are not captured or stored anywhere else. This gateway uses encryption technology and all transactions are conducted in a safe and secure environment.
Safe Technology : Our server software is as per the industry standard secure commerce transactions. It encrypts all of your personal information, including name, address, etc., so that it cannot be read as the information travels over the Internet.

Yes. Reliance Money Mall uses a secure server to protect your personal information provided on our site. Also, we do not store any of your credit card / savings account information with us.

No. We do not have any departmental store of Reliance Money Mall. This is an online shopping website.

Reliance Money Mall website is best viewed in Internet Explorer Ver 6.0 or above.

• You must have Internet Explorer Ver 6.0 (or above) with 128 bit encryption .
• Flashplayer Ver 9.0 (or above) for viewing the products.
• Screen resolution is best viewed in 1024 x 768 pixels. (For changing Resolution, Right click on Desktop --> Choose Properties --> Settings --> Screen area)."
• Enable Pop-ups from Reliance Money Mall site, if you have installed any pop-up blocking software.
• Enable Cookies to use Reliance Money Mall. (Instructions for enabling cookies in Internet Explorer 4.0 or higher : Select Internet Options from the Tools menu > Click the Security tab > With Internet selected click Custom Level > Scroll down to the Cookies section > Click Enable in the Allow per-session cookies (not stored) > Click OK to accept this change > Click OK to close the Internet Options window."

Kindly check the following at your end :

• Your Internet Explorer is Version 6.0 and above.
• You have entered correct website address of Reliance Money Mall.
• Our Website is not blocked by your company server.

No. Trading Clients can login with their existing Trading User ID and Password. Trading clients need NOT create a new login.

There are NO fee / charges for registration. Client needs to make payment only for the products purchased by him on the website.

No. Since Email ID is the Login ID, system will not allow you to create two accounts with the same Email ID. Even if customer tries to create an account with the same Email ID, the system will prompt the user "Email ID already registered, Click Here to retrieve your password.

We recommend the following steps to rectify the error :

• Please clear your Internet Cookies and temporary internet files from your browser.
[Go to Internet Explorer > Tools > Internet Options > Delete Cookies & Delete Temporary Files]
• Turn off your Pop-Up Blocker.
[Go to Internet Explorer > Tools > Internet Options > Privacy > Turn On Pop Blocker checkbox to be kept blank].
• Open a fresh browser, type www.reliancemoneymall.com to login again.
• If you were in the middle of a transaction (at the time of error message), please check the status before reinitiating a new transaction. You may check the status of the transaction by going to www.reliancemoneymall.com > Login > My Account > Transaction History option.

In case the error still persists, please send a mail to [email protected] with a printscreen of the page and with complete details.

Chances are that the the customer is using the "Forgot Password" option of the Mall for Non-Trading Clients. Please guide the customer to use the "Reliance Money Demat Holders, click here" option. This is just below the "Forgot Password" option - Submit button.

Please ask the customer, "Sir, please give me the ID that you are using in Reliance Money Mall". If customer provides his Trading Client User ID, guide him through the process defined in Question No. 18-A above. If the customer gives his Personal Email ID, then he is a Non-Trading Client. Please guide him through the process defined in Question No. 1-B above.

System will not prompt to change the password. However, the customer can change his password anytime through the Reliance Money Mall, after logging in.

Yes, the same password can be retained, till such time you wish to change it.

Only the LAST password used by customer is not acceptable.

Yes, after logging into Reliance Money Mall, you can change your password anytime. Login to www.reliancemoneymall.com with Registered Email ID and Password. Click on "My Account" on the right hand top corner of the website. Click on "Change Password" Type User Name, Old Password, and New Password. Confirm the New Password and Save. Login with new password.
Note : There wont be any system generated mail in this case, since customer is resetting password after logging in.

In such case, the request for Password Reset can be placed through Customer Care. A new password will be sent to your registered email address. When you log in, you can go to the My Account menu > Change Security Question and Answer option > Select the desired Q & A, so that next time you can reset the password yourself immediately, through "Forgot Password" option on our website.

The following options are available under the "My Account" menu.

• Address Book.
• Change Password
• Change Security Questions & Answers
• My subscriptions
• Shopping Cart
• Transaction History
• Edit Profile
• Wish List

You need to login to the website to view the My Account menu. It is available next to the "Click Here to Login" option.

Yes, you can change your Permanent Address after registration.

Two types of addresses that are seen under Address Book option are :

• Permanent Address
• Shipping Address

This is the Address given by you at the time of registration on our website.

It is the address selected by you for delivering a product to another location. Shipping address is also called as "Delivery Address".

Login to www.reliancemoneymall.com with Registered Email ID and Password. Click on "My Account" on the right hand top corner of the website. Go to Address Book (option on left side, under My Account menu) Click on "Enter New Address" to add a new correspondence address. Select "Edit" option below the "Shipping Address" if you want to change the existing address.for delivery. Click on "Save".

5 under one login.

You can save 5 different Shipping Addresses in your login. You can specify a Name, for each Shipping Address that you add. This becomes easier for you to identify the address where he wants to deliver the product, without having to check the complete details of the address.

"Edit" button is used when you want to update your existing address. "Enter New Address" is used when you add a new address to the Shipping Address list.

Login to www.reliancemoneymall.com with Registered Email ID and Password. Click on "My Account" on the right hand top corner of the website. Go to "Edit Profile" (option on left side, under My Account menu) Edit your Name, Date of Birth, Permanent Address and Contact Details given at the time of registration. Click on Submit".

Login to www.reliancemoneymall.com with Registered Email ID and Password. Click on "My Account" on the right hand top corner of the website. Go to "Edit Profile" (option on left side, under My Account menu) to update the permanent details. Edit your Name, Date of Birth, Permanent Address and Contact Details given at the time of registration. Click on Submit".

Find out whether customer is trying to change the Permanent Address from the "Address Book" option. There is NO Edit option available under Address Book option. Please guide customer to choose the "Edit Profile" option under the "My Account" menu. Login to www.reliancemoneymall.com with Registered Email ID and Password. Click on "My Account" on the right hand top corner of the website. Go to "Edit Profile" (option on left side, under My Account menu) Edit your Name, Date of Birth, Permanent Address and Contact Details given at the time of registration. Click on Submit".

No, you cannot update your Email ID since your account has been created with that name.

Login to www.reliancemoneymall.com with Registered Email ID and Password. Go to : My Account > Change Security Question and Answer Type Current Password Select the Security Question Type the desired Security Answer Confirm the Answer and Save.

The following options are listed under the Security Question option. Customer has an option of selecting any question and specify an appropriate answer for the same.

• What is your PAN No. ?
• What is your Mother's Maiden Name ?
• What is your Favourite Colour ?
• What is your Passport No. ?
• What is your Birth City ?

You can see the Financial Products subscribed by you under this option.

If you wish to purchase a product later, you can add the product to your wish list by clicking “Add to Wish List“. You can follow the given steps to add the products from Wish List to the Shopping Cart for purchasing a product : Login to www.reliancemoneymall.com with Registered Email ID and Password. Select the product Click on "Add to Wish List" button.
Note : You don’t have to make any payment to add products to the Wish List.

You can find the "Wish List" on the left top side of your website. You can also find the "Wish List" under "My Account" menu, after logging in.

Login to www.reliancemoneymall.com with Registered Email ID and Password. Go to Wish List (refer top left side of the homepage) or go to My Account menu > Wish List section. Select the product you wish to purchase by clicking the check box, click on 'Add to Cart'. You can also remove the product by clicking on the "Remove" button. You can continue shopping by clicking on the "Continue Shopping" button which takes you to the Reliance Money Mall Homepage..

You can find the "My Cart" on the left top side of your website. You can also find the "Shopping Cart" under "My Account" menu, after logging in.

• Shopping Cart gives you the list of all products that you have selected to purchase, NOW.
• Wish List is parking the products in a place, to purchase it on a later stage.

This saves time and trouble of searching for the product again on the site. It also serves as a reminder to customer. E.g. Purchase Blackberry to gift someone, to buy Microwave Oven after shifting to a new house etc.

The site allows you the comfort of browsing all the products, and add them to your Wish List without logging. It also allows you to select the products from Wish List to "Add to Cart". At the time of payment in the "My Cart" section, the system will prompt user to "Login to Checkout". This will take the user directly to the Login Page and then brings him back to the "My Cart" section. Customer will have to click on "Checkout" button to make payment.

Whenever a product is out of stock (or) not sold by the vendor anymore, the product will be removed from the website. Such modifications on the website are done anytime throughout the day. At the time of removal of the product from the website, in case the product is already part of the Shopping Cart, the customer gets a message to remove the expired product and proceed with the purchase. In case the product is already part of the "Wish List", and the customer tries to select the product (after it was removed from the website), then customer gets a message to remove the expired product and proceed with the purchase.

Login to www.reliancemoneymall.com with Registered Email ID and Password. Click on "My Account" on the right hand top corner of the website. Go to "Transaction History" (option on left side, under My Account menu) You can select either the Date Range (From and To Dates) or select the Last No. of Transactions option to list the purchases done by you. The Order No., Date of the Transactions, Status of your order, and the Amount paid by you for each order will be displayed. Click on the "Order No." to view the details of the products purchased through the Order No.

Order Status gives you the stage of your order, viz. Completed, In-Progress, Failed, Cancelled etc.
Completed transaction - means that all the steps of the payment gateway chosen by you (credit card / netbanking) have been completed and the order has been accepted by the system.
In-Progress transaction - means that the steps of the payment gateway is not complete, and confirmation is awaited from your Bank / Cr. Card Agency.
Failed transaction - means that the steps of the payment gateway is not complete. This could be due to certain Payment Errors (or) the page was closed by you before the transaction could be passed by the payment gateway.
Cancelled transaction - means that the order has been cancelled by Reliance Money Mall.

At the time of registration, there is a dropbox available stating "I would like to purchase Financial Products". If the customer has NOT ticked (selected) the dropbox, then the customer will NOT be able to purchase the financial products.

Yes. In case the customer has not ticked the dropbox "I would like to purchase Financial Products" at the time of registration, customer can do so anytime by : Login to www.reliancemoneymall.com with Registered Email ID and Password. Click on "My Account" on the right hand top corner of the website. Go to "Edit Profile" (option on left side, under My Account menu) Select the Dropbox "I would like to purchase Financial Products". Click on Submit".

The Reliance Money Mall has both FINANCIAL and NON-FINANCIAL products. Financial products are : SMS Packs, Charts, Reports, Gold Coins Non-Financial products are all other Categories and Sub-Categories mentioned under the Products Menu.

Path : Reliance Money Mall Website url > Go to Products Menu > Categories > Sub-categories. The products are listed under each related sub-category.

You need NOT login to view / browse the products online. However, you need to register yourself, to purchase the products on the website.

Go to www.reliancemoneymall.com Enter the name of the product in the "Enter Search Keyword" (Next to Home button on the top). Click on "Go". Alternatively, you may also use the "Advance Search" button to key in more search options. Click on "Search".

The following options are available under Advance Search option :

• Keyword search.
• Category search.
• Price Range search.
• Products with Free Shipping search.
• Seller (Vendor / Merchant) search.

You can also sort the products searched by Price Lowest, Price Highest, and Newly listed products.

You can sort (change) the way the products are listed on our website.

• You can view the products based on their price (lowest to highest or highest to lowest).
• You can also view products based on their age of display (Latest displayed products or Oldest displayed products).

There is a ticker that lists all brands of products available on Reliance Money Mall. If you click on a particular brand on the ticker - say Spykar, it will display all products of that brand on the website.

Login to www.reliancemoneymall.com with Registered Email ID and Password. Browse the website and select the product you wish to purchase. Click on "Add to Cart". You can add any number of products in the cart. You can continue shopping by clicking on the "Continue Shopping' button. When you are ready to make payment, you can proceed to "Checkout" option.

Check the "My Cart" box on the top extreme left side of the homepage. The box will display the No. of products in your Shopping Cart. Alternatively, you can go to My Account > Shopping Cart option to view the products.

Login to www.reliancemoneymall.com with Registered Email ID and Password. Browse the website and select the product you wish to purchase. Type the Quantity of the product that you wish to purchase (button before "Add to Cart" button). Click on "Add to Cart". The screen displays the details of the product selected, along with the quantity.
Alternative Option :
You can also change the Quantity of the product from the "My Cart" / "Shopping Cart" menu also. Go to "My Cart" or My Account menu > Shopping Cart option. You may also change the Quantity from 1 to the number you wish to purchase, at this stage. Click on "Update Cart". You can continue shopping by clicking on the "Continue Shopping' button (or) you may chose to click on “Checkout” button for making payment.

Click the "My Cart" box on the top left side of the homepage (or) go to My Account menu > Shopping Cart option. You can view the Name of the Product, Quantity ordered, and its Price on this page. Click on "Remove" button, against the product that you wish to remove from your shopping cart. Click on "Update Cart" button to refresh the list of products on your shopping cart. Click on "Continue Shopping" button.

The products on our website can be purchased :
Online : Through Credit Card (Master / Visa) or Internet Banking.
Offline : Through Cheque / Demand Draft or Payorder.

Trading Ledger can be debited for purchases made for Financial Products. This option is not available for Non-Financial Products.

The delivery period is mentioned in the Product Description of each product. This is the Despatch Period of the vendor.
Note : Delivery Period is calculated from the date of confirmation of payment by the Bank / Cr.Card agency.

Yes. You can purchase any product from the website through Offline mode. Note : Despatch in this case will begin after the cheque clearance from the Bank. Hence, the TAT will have to be calculated accordingly.

Sorry, we do not accept cash for purchasing a product. You may choose to buy using your Cr. Card, Netbanking, or by cheque / demand draft or payorder.

In other words, they are the Courier / Delivery Charges. Shipping Charges for each product shall be different, depending on the vendor. It is mentioned in the Product Description of each product.

If a customer picks 4 products into the "Add to Cart" section and clicks on Checkout, this will be taken as 1 Order of 4 products. The delivery (shipping) address will be picked up for all products purchased at one shot i.e. through one order. Customer will not be in a position to choose a different address for just one product in such case. In other words, the Order Numbers have to be different to choose a different shipping address i.e. customer has to place two different orders to select two different shipping address.
"E.g.

• Select 3 Orders > Checkout > Select the first shipping address > complete the payment process.
• Come back and select the 1 product to be delivered on a different address > Select the first shipping address > complete the payment process.. Customer will be in a position to choose a different address during the second order, since the order number will be different."

No. You need NOT be a registered customer of Reliance Money Mall to purchase a product Offline.

Cheque / DD / PO should be in favour of "Reliance Money Infrastructure Limited", payable at Mumbai.

You can send the cheque to : Mr. Ashok Patil, Reliance Money Mall, 1st Floor, Z-A Block, Dana-grain Market, APMC-2, Sector 19B, Vashi, Mumbai - 400705. Alternatively, you can also deposit the cheque directly to HDFC Bank in A/c. No. 00602150000585.

Yes. In this case, you will have to provide the same cheque number for both the Offline Orders. However, you will have to ensure that the cheque amount is the aggregate (total) of both the orders.